FAQ's

Frequently Asked Questions
What are hard water stains - on glass?

"Hard water stains" on glass are different from hard water stains on other materials such a steel. While mineral-rich water leaves insoluble deposits ( "calcium deposits") ON various surfaces, in the case of glass,though, water actually leaches certain substances (sodium) OUT OF the glass causing it to appear stained over time. This is called glass corrosion, which is particularly nasty if the water is slightly alkaline, as in run-off from concrete, in shower screens or when inundated by sprinklers, even in dishwashers. Corrosion is not visible in the beginning but will escalate when untreated. It can only successfully be removed mechanically

What Is Glass Polishing?

Polishing of glass traditionally refers to the smoothing of the sharp edges of cut glass, but more recently it refers to a cut-and-polish process to remove damage such as scratches and staining from the flat surface of glass. It is a multi-stage process involving various grades of abrasives followed by a final "polish" to restore the full transpepancy of the glass.

Are the repairs visible?

No – The polished window panes will look no different from untouched ones.

Can all types of glass be repaired?

No – Textured and coated glass cannot be repaired.

Will it weaken the glass?

No – The scratch has already weakened the glass by causing a strain, Glass Polish has commissioned independent testing for the London Underground and managed to prove that the Glass Polish process actually strengthens the glass, using our unique system. When our technicians remove the scratch they are creating a structurally sound piece of glass.

Can toughened glass be repaired?

Yes – No problem at all, it is actually easier to repair and our system works very efficiently on tempered glass because of the glass density. Our scratch removal system works equally well on laminated, curved, plate and mirrored glass. We are capable of handling any thickness of glass, including single glazing strength.

Will it work on curved glass?

Yes – Absolutely we have special backing pads designed for work on curved glass allowing the same brilliant results, our system is light, compact and can reach places before considered unreachable.

Does it work on tinted glass?

Yes – the polishing process will not interfere with the tinting since the tint goes all the way through the glass.

Can you repair car windscreens?

Yes- no problem. We can repair windscreens and all other car glass, we can even polish headlights and taillights.

Can you remove mineral deposits, acid etching or chemical damage?

Yes – Mineral deposits, acid etching or “glass corrosion” are removed with great ease.

Does the glass have to be removed?

No- All work is carried out on site, unless access does not permit it and then other arrangements will be made.

How close to the edge can you polish?

We can typically polish scratches up to at least 10-20mm from the edge.

How do I book your service?

A simple phone call or online enquiry will set the ball in motion. In some cases it may be necessary to assess the damage first hand, but more often than not we can give you a fair price indication over the phone.

Does it make a mess?

We use a wet and dry system, that creates a minimal amount of dust. Some overspray from the rotation of the machines may get deposited on the surrounding areas, but that can be very easily cleaned up.

Are the compounds toxic?

No it is completely non-toxic. We can supply a MSDS report if required.